COVID-19 Update

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COVID-19 Update

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COVID-19 Update

Dear ComfortSoul Customers,

First and foremost our thoughts go out to all of you during these difficult and uncertain times. It goes without saying that the health and safety of our customers and staff are our number one priority, and we are doing everything we can to ensure we operate our business safely and efficiently amidst the rapidly changing situation surrounding the coronavirus (COVID-19) outbreak.

With this message, we want to reassure you that ComfortSoulonline and phone operations will continue to serve our customers during this time. We are even set to work remotely should the need arise.

We understand the many uncertainties facing business owners at this time. With that said, we want you to know we will be monitoring the situation closely. At this time we are operating business as usual while continuing usual business practices. Should operations require change we are prepared to take the following actions:

  • Events- At this time we are suspending all upcoming tradeshows and events until further notice.
  • Product Availability– We are known for our service and attention to detail when it comes to quality control of our products. To best service the needs of our customers, we have increased our available inventory on most essential items that can be ordered online or by calling in.
  • Sanitized Workspace – We put tremendous effort into providing, and will continue to maintain, clean and sanitized workspace for our offices.
  • Shipping – We currently own and operate multiple stocked warehouses throughout the country. Our network of warehouses will help us continue to meet your needs in the event that certain states require temporary work restrictions.
  • Communication – We commit to providing updates on the status of our business and customer service operations including any potential delays on our website in the event that any restrictions are implemented in certain geographic locations.

We very much appreciate your support especially during this unique and challenging time. We also stand with you, the community that has built our brand. And we are optimistic this will soon pass but, in the meantime, we hope to see you online or talk to you through our phones or online chat services.

Best Regards,

Careen Starr,Brand Manager